IT support London
Posted May 20th, 2011 byCategories: Uncategorized
The internet has changed everything, so it’s no surprise to see that it has changed how IT support London is delivered to small and medium businesses.
But some of the changes are a surprise…
Particularly the impact on prices, but more of that later.
Remote Support Eliminates Travel Cost in The Capital
The ubiquity of the internet means that businesses can have their PC’s, Mac’s and servers supported on a remote basis. As a result support can be delivered within minutes rather than the user having to wait until the engineer can get into the office to sort out the problem.
Travel costs were much more of a problem in the Greater London area than many other places because of the time it takes to travel from one place to another. With remote support the delay and the cost of travel has been eliminated. This levels the cost playing field with the rest of the UK by at least one notch.
And of course IT support can be delivered remotely from any location in the UK. This reduces the impact of higher central London rents and salaries. That equalises costs another notch.
New Fangled “Managed Services” Level The Playing Field Across The UK – Even Further
You’re probably wondering what the definition of a “Managed Service” is. The industry doesn’t completely agree on the definition but the main elements are:
• A fixed monthly fee usually based on the number of PC’s servers, etc.
• An agreed level of support for that fee. With many packages the support is unlimited.
• Support is usually delivered on a remote basis. Onsite support may be included in the package, or may be additional.
• Extra projects such as office moves, new servers, etc, are added on top of the monthly support fee, but usually at a discounted rate.